Operations Support Specialist, Manila (AU Support)

About the role

Eucalyptus, part of Hims & Hers, is a consumer healthcare platform serving patients across many countries. It is looking for an Operations Support Specialist in Manila to join its Medical Operations team, which supports healthcare professionals giving ongoing treatment advice to patients. The role ensures practitioners have the tools and operational backing they need and that patients are seen on time.

Key responsibilities

• Be the first point of contact for practitioners and pharmacy partners, respond promptly, run regular check-ins and pass their feedback to the right teams
• Monitor consult queues during your shift and act under the guidelines so patients are seen within their call window and overflow stays low
• Diagnose and resolve operational and technical issues quickly, escalating complex ones using established procedures
• Coordinate onboarding for new practitioners and train them on the telehealth platform and tools
• Share patient and practitioner feedback with the clinical services team and wider business to improve the patient experience
• Own one area of the function end to end, such as practitioner payments, timesheets or onboarding support, and be accountable for accuracy, timeliness and continuous improvement

Required profile

• 3+ years in customer support, operations or practitioner/patient-facing roles
• Detail-oriented, with high accuracy on structured, repeatable processes
• A clear, confident communicator with colleagues and healthcare professionals
• A practical problem-solver who can spot and fix common technical and operational issues
• Adaptable in a fast-moving telehealth environment and comfortable working rostered shifts including weekends

Required skills

• Digital tools and systems, such as Google Sheets, Notion, Slack and rostering tools like Deputy
• Ideally basic automation tools such as Zapier and Slack workflows

What we offer

• Leave from day 1 (sick, maternal/paternal, compassionate, vacation) plus personal health days and a budget for well-being
• Health insurance covering up to two dependents, and standard statutory benefits (SSS, PhilHealth, HDMF) plus 13th month pay
• Transportation allowance to the Makati office and a MacBook for work
• Annual professional development budget, additional leave credits, mentors and buddies, and regular performance and pay reviews