Technical Support Representative

About the role

Join Full Potential Solutions as a Technical Support Representative in Davao. You will use your technical expertise to troubleshoot issues, guide customers through solutions, and aim for first‑call resolution while maintaining confidentiality.

Key responsibilities

• Listen to customers, understand their concerns, and respond with empathy.
• Identify and resolve issues via phone, including basic troubleshooting, system and equipment problems, installations, and maintenance.
• Educate customers on support options and steps taken to resolve their issues.
• Strive for first‑call resolution while setting clear expectations.
• Install, uninstall, and manage application programs and software.
• Manage usernames and related account tasks.

Required profile

• Strong communication skills and ability to build rapport.
• Attention to detail and respect for customer confidentiality.
• Comfortable working with a variety of devices and internet tools.

Required skills

• Operation of PC or Apple Mac computers.
• Use of smartphones, tablets, and digital music players.
• Internet navigation and basic security concepts (SSL, secured connections).
• Software installation and uninstallation.
• Email management and username administration.

What we offer

• Competitive compensation package.
• Medical, dental, and vision benefits.
• Opportunities for career growth within a fast‑growing global company.