Team Manager – Collections

About the role

The Team Manager, Collections leads a group of Collection Specialists to recover outstanding receivables efficiently while ensuring compliance with company policies.

Key responsibilities

• Lead, coach, and develop a high‑performing team of Collection Specialists, handling recruitment and onboarding.
• Design and execute collection strategies, monitor data trends, and collaborate with Sales, Finance, and Legal to optimise recovery.
• Continuously improve collection processes, adopt technology solutions, and stay updated on industry best practices.
• Prepare regular performance reports, analyse metrics, and recommend actions to reduce bad debt.
• Maintain professional customer relationships, address inquiries and complaints, and advocate for customer needs.

Required profile

• Bachelor’s degree in Business Administration, Finance or related field.
• Minimum 3 years of proven experience in collections management.
• Strong leadership, communication, negotiation and analytical abilities.
• Ability to manage multiple priorities, work independently and as part of a team.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using collection software and CRM systems.