Team Leader for a Financial Account in Eton
Concentrix · Quezon City
Job description
About the role
We are looking for a motivated Team Leader to supervise a group of call centre associates handling a financial account at our Eton Centris location in Quezon City.
Key responsibilities
- Supervise day‑to‑day activities of call centre associates, monitor work and attendance in line with policy and legal requirements.
- Coach and develop team members to meet performance metrics and KPIs, including handling escalated customer calls.
- Identify performance issues, create improvement plans and take corrective actions up to termination.
- Conduct team meetings, organise activities and ensure clear communication of expectations and updates.
Required profile
- Associate’s degree in a related field (preferred) with 2‑4 years of relevant experience.
- At least 1 year of team‑leader experience in a call‑centre environment.
- Strong written and verbal communication, ability to work under pressure and meet deadlines.
- Willingness to work a flexible schedule and onsite at Eton Centris.
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Published 10 hours ago
Expires 1 month from now
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Concentrix
Quezon City
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