Supervising Associate - Executive Assistant (US Nightshift)

About the role

EY is hiring a Supervising Associate within its Executive Assistant Center of Excellence (EA CoE) in Taguig, Philippines, covering the US night shift. The role supports seamless administrative services across the organization, acting as a bridge between Executive Assistants and leadership, and as a mentor, resource person and quality champion. It involves team coordination, quality checks, stakeholder communication and coaching.

Key responsibilities

• Support the Team Leader in allocating daily tasks and service coverage, and monitor team performance against key metrics and service standards
• Coordinate onboarding, buddy systems and knowledge sharing for new or transitioning Executive Assistants, and step in for high-level executive support during peak times or absences
• Perform periodic quality checks on deliverables such as calendars, travel itineraries and expense reports, and document improved workflows
• Act as a point of contact for operational queries and gather stakeholder feedback for performance reviews
• Mentor Senior Associates and new Executive Assistants, give just-in-time support on tools and etiquette, and propose training opportunities
• Uphold professionalism, confidentiality and service quality, and stay current on executive support tools

Required profile

• Bachelor's degree in Business Administration, Office Management or a related field (preferred)
• Minimum 3-5 years of experience as an Executive Assistant or Administrative Associate
• Prior supervisory, senior EA or mentoring experience preferred; Center of Excellence or shared services experience is an advantage
• Strong coordination, organizational and multitasking skills, excellent written and verbal communication, attention to detail and discretion

Required skills

• Microsoft Office 365
• Calendar and travel management tools
• Virtual collaboration platforms such as Teams and Zoom

The role may include hybrid or remote work options and sits in a collaborative, fast-paced team with high visibility to executive leadership.