Spanish-Speaking Contact Center Professional

About the role

ING is looking for a Spanish Contact Center Professional / Analyst to join its Retail Banking Operations team in Manila. You will support Spanish-speaking customers across chat, phone, video, email and messaging platforms, helping them navigate their daily banking needs and resolving issues accurately. The role sits within ING Hubs Philippines, a global service organization supporting retail and wholesale banking.

Key responsibilities

• Handle customer inquiries on payments, cards, online banking and other daily banking products
• Communicate professionally in Spanish and English
• Process requests accurately and resolve inquiries and complaints end to end
• Identify and correct system-generated responses when needed
• Support productivity, quality and turnaround-time objectives
• Apply risk and compliance standards and contribute to continuous improvement

Required profile

• Fluent written and spoken Spanish
• Strong written and spoken English
• College degree or equivalent professional experience, ideally in banking, shared services, customer service or a BPO environment
• Experience supporting Spanish-speaking customers is an advantage
• Ability to work independently and collaborate with others

Required skills

• Working knowledge of Microsoft Office
• Analytical thinking, attention to detail and problem-solving
• Flexibility and ability to manage multiple priorities
• Willingness to obtain role-related certifications when required

What we offer

• Diverse, inclusive and international work environment
• Continuous learning and cross-skilling opportunities
• Exposure to global banking operations and customer experience practices
• Competitive compensation and allowances

Applications are submitted through the company's careers site using its internal recruitment system.