Site Escalation Specialist
Outsourced Quality Assured Services Inc. · Metro Manila
Job description
About the role
The Site Escalation Specialist will support our call‑centre operations by monitoring service interactions and escalating any issues that impact customers or agents. This full‑time remote position is based in Metro Manila, offering a monthly salary of ₱50,000‑₱60,000. The role plays a key part in maintaining service quality and customer satisfaction by providing timely insight into operational challenges.
Key responsibilities
- Identify emerging issues, trends, and pain points reported by customers or agents.
- Document findings and ensure they are communicated promptly to the appropriate internal stakeholders.
Required profile
Required skills
What we offer
- Remote work arrangement.
- Full‑time employment.
- Competitive salary range of ₱50,000 to ₱60,000 per month.
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Published 1 month ago
Expires 2 weeks from now
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Outsourced Quality Assured Services Inc.
Metro Manila
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