Service Manager – Banking Branch

About the role

As a Service Manager for a banking branch in Batangas City, you will lead daily operations, ensure compliance, and deliver high‑quality service to clients. The role blends operational oversight with customer‑focused initiatives in a fast‑paced banking environment.

Key responsibilities

• Supervise and coordinate all branch activities, guaranteeing strict adherence to internal policies and regulatory standards.
• Drive operational efficiency across New Accounts, Accounting, and Investment sections.
• Support marketing campaigns by cross‑selling bank products and services to meet branch targets.
• Ensure staff are well‑versed in product offerings and provide coaching to boost engagement.
• Liaise with support units and other branches to maintain compliance and share best practices.

Required profile

• Bachelor’s degree or equivalent.
• 3–4 years of experience in branch banking operations.
• Strong persuasion and marketing abilities.
• Excellent interpersonal and leadership skills.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Excel.

What we offer

• Opportunity to lead a dynamic branch team.
• Competitive compensation package.
• Professional development in banking operations.