Service Associate (Bank Teller)

About the role

The Service Associate provides efficient, error‑free over‑the‑counter banking services to customers in a branch environment. The role supports the Service Manager in meeting service standards while ensuring compliance with internal policies and regulatory requirements.

Key responsibilities

• Perform teller transactions, open new accounts, and handle cash in accordance with the Branch Operations Manual.
• Process other over‑the‑counter and back‑room functions while maintaining accuracy and speed.
• Address customer inquiries and resolve complaints, including complex issues that cannot be settled immediately.
• Ensure adherence to Banko Sentral ng Pilipinas (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Assist in risk identification and mitigation by applying bank policies consistently.

Required profile

• Graduate of a four‑year degree program; a business‑oriented degree is advantageous.
• One year of experience in branch operations is preferred, but fresh graduates are welcome.
• Willingness to work overtime and to be rotated or cross‑posted to other branches as needed.
• Strong sense of urgency and a service‑oriented attitude.

Required skills

• Cash handling and transaction processing.
• Knowledge of BSP and AMLA regulatory requirements.
• Customer service and complaint resolution.