Service Associate (Bank Teller)

About the role

The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations, while supporting the branch’s business objectives through excellent customer service.

Key responsibilities

• Maintain efficiency in line with the Business Center’s Service Standards, including acceptable wait times and error‑free transaction processing.
• Support process‑improvement initiatives and technology implementation across all branch systems, following prescribed policies and procedures.
• Engage clients professionally, delivering a high‑quality customer experience.
• Perform delegated administrative functions in an organized and systematic manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions, and manage time effectively.
• Strong controlling and monitoring abilities with a sense of security awareness.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills