Service Associate (Bank Teller)

About the role

The Service Associate provides competent, timely and error‑free over‑the‑counter services to customers in the Business Center, supporting the branch’s business objectives through excellent customer service.

Key responsibilities

• Provide competent, timely, error‑free over‑the‑counter services to customers in the Business Center.
• Ensure compliance with internal policies, BSP and AMLA regulations and other external regulatory rules.
• Identify risk areas and apply bank policies and procedures to eliminate risks.
• Support process improvement and technology implementation across branch systems.
• Engage with clients to deliver excellent customer service and maintain service standards such as line wait time and transaction accuracy.
• Perform administrative functions delegated by the branch.

Required profile

• Graduate of any 4‑year degree program; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions and manage time effectively.
• Strong controlling, monitoring and security awareness.
• Empathetic, compassionate and service‑oriented with a commitment to quality and accuracy.

Required skills