Service Associate (Bank Teller)

About the role

The Service Associate (Bank Teller) provides competent, timely, and error‑free over‑the‑counter services to customers at the Business Center. The role ensures strict compliance with internal policies, BSP and AMLA regulations, and supports the branch’s business objectives through excellent customer service.

Key responsibilities

• Deliver over‑the‑counter transactions efficiently, meeting service standards for wait time, turnaround time, and error‑free processing.
• Ensure compliance with Banko Sentral ng Pilipinas (BSP), Anti‑Money Laundering Act (AMLA), and other regulatory requirements.
• Identify risk areas and apply bank policies to mitigate risks.
• Support process improvement initiatives and technology implementations across branch systems.
• Engage with clients to provide a high‑quality customer experience.
• Perform delegated administrative functions in an organized manner.

Required profile

• Graduate of any 4‑year course; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions, and manage time effectively.
• Strong controlling, monitoring, and security‑awareness skills.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills