Service Associate – Bank Teller

About the role

The Service Associate (Bank Teller) provides front‑line, over‑the‑counter services to customers in the Business Center, ensuring transactions are processed accurately and efficiently while complying with all regulatory requirements.

Key responsibilities

• Deliver timely, error‑free cash and non‑cash transactions to customers.
• Ensure compliance with Bank of the Philippines (BSP) and Anti‑Money Laundering Act (AMLA) regulations.
• Identify and mitigate risk by consistently applying bank policies and procedures.
• Maintain service standards such as acceptable wait times and turnaround times.
• Support process improvements and technology implementations across branch systems.
• Engage clients professionally to provide an excellent customer experience.
• Perform assigned administrative duties in an organized manner.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and security‑awareness mindset.
• Empathetic, compassionate and service‑oriented with a commitment to quality and accuracy.

Required skills