Service Associate (Bank Teller)

About the role

The Service Associate provides accurate, timely over‑the‑counter services to customers in the Business Center while ensuring strict compliance with internal policies and regulatory requirements. This role supports the branch’s business objectives through excellent customer service and efficient transaction processing.

Key responsibilities

• Deliver error‑free, prompt teller services in line with the Business Center’s service standards.
• Ensure compliance with BSP, AMLA, and other external regulations.
• Identify and mitigate risk areas by consistently applying bank policies and procedures.
• Support process‑improvement initiatives and technology implementations across branch systems.
• Engage clients professionally to provide a superior customer experience.
• Perform delegated administrative functions with accuracy and attention to detail.

Required profile

• Graduate of any 4‑year degree program; fresh graduates are welcome.
• Ability to handle complex situations, make efficient decisions, and manage time effectively.
• Strong monitoring and controlling skills with a heightened sense of security awareness.
• Empathetic, compassionate, and highly service‑oriented with a commitment to quality and accuracy.

Required skills

What we offer

• Opportunity to work in multiple branch locations across the Philippines.
• Professional development in banking operations and compliance.
• Supportive environment focused on customer service excellence.