Senior Operation Director

About the role

The Senior Operation Director is responsible for defining and tracking operational key performance indicators, monitoring performance metrics, and using data-driven insights to identify trends, issues, and opportunities for continuous process improvement.

Key responsibilities

• Set and maintain operational KPIs aligned with business objectives.
• Monitor performance metrics and generate regular reports for stakeholders.
• Analyze data to spot trends, diagnose problems, and recommend improvements.
• Collaborate with client stakeholders and internal leaders to ensure service delivery meets expectations.
• Manage escalations and drive resolution across functional teams.
• Lead continuous improvement initiatives to enhance efficiency and quality.

Required profile

• Proven experience in senior operational leadership roles.
• Strong analytical mindset with ability to interpret complex data.
• Excellent collaboration and communication skills with both clients and internal teams.
• Track record of implementing process improvements and managing escalations.

Required skills

What we offer

• Opportunity to influence operational strategy at a senior level.
• Collaborative environment with cross‑functional teams.