Senior Manager, Global Delivery (IT)

About the role

The Senior Manager, Global Delivery will lead and scale worldwide IT delivery operations for enterprise applications, development, integrations, and shared services. This role ensures high‑quality execution, operational excellence, and alignment with enterprise transformation initiatives.

Key responsibilities

• Lead and manage global delivery teams supporting enterprise applications, development, integrations, and operational support.
• Drive consistency, quality, and efficiency across all delivery activities.
• Establish scalable delivery models, team structures, and execution frameworks aligned with business priorities.
• Coordinate with enterprise architecture, PMO, engineering, and business functions to ensure alignment.
• Foster a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Provide technical leadership and oversight for application development, enhancements, integrations, and support.
• Partner with Architecture, Engineering, and Development teams to deliver scalable, supportable solutions.
• Guide best‑practice adoption for delivery, integration, and operational support.
• Manage resource capacity, staffing, utilization, and workload balancing; support hiring, onboarding, and career development.
• Oversee delivery operations, monitor KPIs, SLAs, and backlog health.

Required profile

• Extensive experience in global IT delivery management and enterprise application development.
• Proven ability to lead distributed teams and drive operational excellence.
• Strong technical background with experience guiding solution delivery and architecture alignment.
• Demonstrated skill in resource planning, capacity management, and talent development.
• Excellent collaboration skills with architecture, engineering, PMO, and business stakeholders.

Required skills