Sales Team Leader – Retention Account

About the role

Concentrix is seeking a Sales Team Leader to supervise a group of call‑center associates handling sales and retention accounts. The leader will drive performance, coach team members, and ensure that service standards are met.

Key responsibilities

• Handle second‑level escalations when the subject‑matter expert cannot resolve a query.
• Keep the team updated on promotional communications and process changes.
• Follow up on executive escalations and provide timely case‑handling feedback.
• Conduct at least one weekly coaching session per consultant, auditing calls and emails for quality.
• Monitor escalations raised by team members, identify gaps, and deliver corrective feedback.

Required profile

• Minimum 2 years of supervisory experience with strong performance‑management skills in sales or retention.
• College graduate; alternatively, high‑school graduate with 2‑3 years relevant BPO experience.
• Highly motivated, able to work under pressure and see tasks through to completion.
• Excellent written and verbal communication skills.
• Proven ability to lead multitasking, prioritize work, and meet deadlines.
• Experience mentoring, coaching, and providing direction to a team.

Required skills