Sales Account Executive I, Small Business

About the role

Dialpad is an AI platform for customer experience that helps resolve customer problems in real time across voice and digital. As a Small Business (SB) Sales Account Executive, you will help prospective customers get started with Dialpad and set them up for long-term success, guiding them through their initial setup. The role reports to the Manager, SB Sales and is based in the Pasig City, Metro Manila office.

Key responsibilities

• Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
• Serve as the first point of contact for customers, Sales Lines, Live Chat and Marketing Leads, speaking mainly with people in North America and sometimes worldwide.
• Help customers sign up for an account and set them up for success.
• Partner with Billing, Support, Marketing and other sales teams to deliver a great customer experience.
• Stay up to date with product changes that benefit customers.
• Experience a full sales cycle, from initial interest to closed-won deals.

Required profile

• 2+ years of direct sales experience selling SaaS, preferably in communications (UCaaS and/or CCaaS).
• Bachelor's degree or equivalent experience; Business Administration preferred but not required.
• Fluent reading, writing and speaking of English.
• Able to work in a hybrid setup and US core hours (6 am - 5 pm Pacific Time), 100% on-camera in a dedicated remote workspace with excellent internet connectivity.

Required skills

• Experience with Salesforce, the VoIP industry and Outreach preferred but not required.
• Experience with G-Suite.
• Strong digital communication skills, with clear visual and verbal style in remote interactions.

What we offer

• Competitive salary and comprehensive benefits.
• Real opportunities for growth.
• Cutting-edge AI tools and a robust training program.