Reservations Agent

About the role

We are looking for a proactive Reservations Agent to join the front‑office team of Raffles and Fairmont Makati. The successful candidate will handle guest inquiries, manage bookings and support revenue‑generation initiatives for our luxury hotels in the heart of Manila.

Key responsibilities

• Answer phone calls, emails and online inquiries about room availability, rates and hotel facilities.
• Process new reservations, cancellations and modifications, ensuring accurate entry into the Opera property management system.
• Maintain an organized filing system for guest correspondence, contracts and related documents.
• Prepare daily reports and assist with administrative tasks as required.
• Apply revenue‑management strategies such as upselling, recommending hotel amenities and applying property restrictions.
• Verify the accuracy of all arrival bookings and coordinate with relevant departments.

Required profile

• Graduate degree in Hospitality Management or a related field (preferred).
• At least one year of experience in hotel reservations or a similar role.
• Excellent verbal and written communication skills with strong attention to detail.
• Service‑oriented attitude and ability to work in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using Opera property management software.