Remote IT Support Specialist

About the role

We are looking for a Remote IT Support Specialist to provide reliable technical assistance for a growing Dental Service Organization with offices in California and Indiana. This fully remote position is based in the Philippines and works closely with the U.S. team.

Key responsibilities

• Support desktops, laptops, printers, mobile devices and business applications.
• Troubleshoot hardware, software, operating system and network issues in a remote environment.
• Administer Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) and limited Google Workspace apps.
• Manage user accounts, permissions and access via Active Directory and Azure AD.
• Assist with VPN connectivity, endpoint security and remote access solutions.
• Track and resolve support tickets within SLA targets, perform root‑cause analysis and document solutions.
• Collaborate with office staff, on‑site support teams, vendors and stakeholders to improve IT processes.

Required profile

• Minimum 3 years of experience in IT Help Desk, Technical Support or Desktop Support.
• Strong knowledge of Windows 10/11 and Windows Server environments.
• Experience with Microsoft 365 administration and Active Directory.
• Understanding of TCP/IP, DNS, DHCP, VPN and basic networking concepts.
• Excellent communication and customer service skills.
• Associate’s or Bachelor’s degree in IT or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, Security+ or Microsoft certifications (preferred).

Required skills

• Windows 10/11
• Windows Server
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Google Workspace (Calendar, Drive)
• Active Directory
• Azure Active Directory
• TCP/IP, DNS, DHCP, VPN
• Remote support tools and ticketing systems
• Intune, Endpoint Manager, RMM tools
• VoIP systems and video surveillance solutions
• Cybersecurity best practices
• ITIL practices
• Dentrix or Open Dental
• DEXIS, DTX Studio, XVLite

What we offer

• Permanent work‑from‑home arrangement
• Paid time off
• Monthly performance bonus
• Annual bonus
• Health allowance