Remote French-English Customer Support Representative

About the role

We are seeking a friendly, solution‑focused individual to join our global support team. As a Remote French‑English Customer Support Representative, you will assist customers in both languages, turning inquiries into positive experiences.

Key responsibilities

• Respond to customer questions via chat, email, and phone in French and English.
• Provide step‑by‑step guidance to resolve technical, order‑related, or account issues.
• Maintain accurate records of each interaction in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure with a solution‑oriented mindset.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off, monthly health stipend, and performance bonuses.
• A collaborative team that values growth and respect.