Quality Control Specialist

About the role

We are seeking a detail‑oriented and proactive Quality Control Specialist to join our Auto/Moto Loans Underwriting Division. The role acts as the department’s safety net, ensuring loan bookings comply with credit and field credit policies, spotting operational risks and driving continuous process improvements.

Key responsibilities

• Audit a random sample of approved and rejected loan files to detect structural errors, documentation gaps and policy deviations.
• Verify key credit calculations such as payment‑to‑income ratios, asset valuations and credit scores for accuracy and consistency.
• Review loan bookings for data input accuracy, policy adherence, credit investigation quality and documentation completeness.
• Identify policy gaps observed during quality reviews and recommend updates to policies or processes.
• Report recurring deficiencies, flag high‑risk issues to management and propose corrective actions.
• Support Credit Officers with processing tasks during periods without QC assignments to maintain productivity.
• Track QA findings, ensure timely closure and assist the Credit Manager in updating underwriting manuals, policy guidelines and system enhancements.

Required profile

• Bachelor’s degree in any field (Business, Finance, Economics or related disciplines preferred).
• Minimum 2 years experience in consumer business and quality control, with working knowledge of credit underwriting and risk‑management principles.
• Familiarity with auto or motor loan products is an advantage.
• Strong oral and written communication abilities, highly detail‑oriented, organized and able to manage multiple priorities.