Quality Assurance Officer

About the role

DHL Supply Chain is seeking a Quality Assurance Officer to support the implementation and sustainability of its Operations Management System (OMS) and to drive continuous improvement of quality across the site. The role combines quality auditing, process control, and coaching of site leadership to ensure compliance with industry standards and internal procedures.

Key responsibilities

• Conduct regular quality audits and inspections, identifying non‑conformities and initiating corrective actions.
• Implement and maintain quality control measures to prevent defects.
• Collaborate with cross‑functional teams to investigate and resolve quality‑related issues.
• Maintain detailed records of quality performance metrics and audit results.
• Provide training and guidance on quality procedures to production and operations staff.
• Support the rollout of the OMS, driving the 4 principles and 12 elements across the site.
• Coach supervisors and coordinators on OMS standards and job standardization.
• Identify opportunities for continuous improvement in quality systems and processes.

Required profile

• College diploma or degree in engineering, business administration or a related field.
• Minimum 2 years of experience in a quality assurance or control role, preferably in manufacturing, transport or logistics.
• Strong understanding of quality management systems such as ISO 9001.
• Excellent problem‑solving, analytical and decision‑making abilities.
• Effective communication and interpersonal skills.

Required skills

• ISO 9001 quality management system knowledge.
• Quality control techniques.
• Quality management software.
• Data analysis tools.