QA Technician – Operations (Manufacturing)

About the role

The Quality Assurance Technician supports the manufacturing business units by driving key quality metrics and ensuring product compliance. The role focuses on evaluating line issues, handling customer complaints, and maintaining process adherence for both assembly and sub‑assembly operations.

Key responsibilities

• Handle non‑conforming products using defined control processes.
• Verify and validate the effectiveness of corrective actions.
• Perform defect verification for internal and external quality issues.
• Conduct inspections such as radiographic, sampling, and QA testing.
• Implement and maintain containment actions for quality problems.
• Support continuous improvement and test‑method enhancements.
• Validate process changes to reduce risk (change management).
• Assist in qualification audits for products and parts.
• Collect samples for failure analysis and statistical reporting.
• Collaborate with QA engineers on specification development and issue resolution.

Required profile

• Graduate or undergraduate in Engineering, Electronics, or a related technical/vocational field.
• At least 2 years of industrial experience in mobile device repair or a similar manufacturing environment.
• Exposure to Lean or Six Sigma methodologies.
• Strong attention to detail, clear written communication, and collaborative mindset.

Required skills

• Mobile testing, repair and troubleshooting.
• Manufacturing diagnostics.
• Mobile communications technology.
• Quality standards and quality systems.
• Non‑conforming product handling.
• PDCA, DMAIC, 8D, 7QC tools (Why‑Why, Fishbone, Shainin DOE).
• Technical writing and presentation.