QA Engineer 1 – Support

About the role

The QA Engineer 1 – Support is responsible for executing qualification, test methodology, metrology, and failure analysis to ensure parts meet OEM and warranty standards. The role supports new part, product, and process qualification, sustenance, and development while maintaining cost‑efficiency.

Key responsibilities

• Define qualification and reliability testing methods per requirements.
• Maintain work instructions and job aids for compliant execution.
• Manage qualification/reliability systems and documentation, including deviations.
• Conduct material analysis and product characterization for global support.
• Review failure analysis reports and provide advanced insights and solutions.
• Evaluate reports and drive continuous‑improvement initiatives.
• Monitor lab inventory of parts, materials, and products.
• Support qualification and reliability engineering team activities.
• Lead continuous‑improvement projects on test methodologies.
• Collaborate cross‑functionally to enhance quality and processes.

Required profile

• Bachelor’s degree in Engineering (e.g., Electrical, Mechanical, Materials).
• Minimum 2 years experience in consumer electronics manufacturing or laboratory and reliability testing.
• Experience with Asurion Cadetship or equivalent program is a plus.
• Strong communication skills and ability to manage time under operational pressure.

Required skills

• Continuous Improvement methodologies (PDCA, DMAIC, 8D, 7QC tools).
• Six Sigma Green Belt.
• Project Management.
• Material Characterization and Analysis.
• Mobile testing, repair and troubleshooting.
• Manufacturing diagnostics.
• Advanced mobile communications technology.
• Quality standards, quality systems and process improvement.
• Laboratory testing equipment handling for non‑conforming items.