Product Support Administrator

About the role

Helpware, a technology-driven company offering Customer Experience and Operational Support to its partners, is hiring a Product Support Administrator in Taguig, Philippines. The role works closely with the client's team members to support a suite of products through non-clinical administrative tasks.

Key responsibilities

• Collaborate with Product Support team members and client producers to complete non-clinical tasks.
• Work with a ticketing system to fulfill requests and communicate with stakeholders.
• Follow complex handling instructions, including referral intake and assignment, file setup, report and invoice distribution, mailing and faxing, and case management support.
• Provide customer service and support, including accounts receivable and data entry and maintenance.
• Ensure all work is of top quality and delivers exceptional service to internal and external customers.

Required profile

• At least 1 year of previous experience.
• High school diploma or equivalent; some college courses or equivalent experience preferred.
• Experience and knowledge of similar product-support roles, customer service, billing and other complex administrative tasks.
• Motivated, organized and able to keep up in a fast-paced, multi-system environment.
• Committed to client core values, safety principles and compliance with applicable laws and regulations.

Required skills

• Ability to read, write, speak and apply mathematical concepts and sound reasoning.
• Problem-solving, critical thinking and multitasking skills.
• Use of a ticketing system.