Performance Management Senior Officer

About the role

The Performance Management Senior Officer will lead the administration and coordination of the firm’s performance management programmes. This role ensures timely execution of performance reviews, goal‑setting, regularisation assessments and employee development initiatives, while safeguarding confidentiality and data integrity.

Key responsibilities

• Administer and coordinate end‑to‑end performance management processes, including goal setting, reviews, probationary evaluations and regularisation.
• Prepare and maintain performance reports, dashboards and metrics for management and stakeholders.
• Monitor compliance with performance management requirements and related initiatives.
• Provide guidance to employees and managers on policies, procedures, systems and timelines.
• Ensure activities comply with firm policies, labour laws, data privacy and regulatory standards.
• Support implementation of learning programmes, coaching, career development and other employee development initiatives.
• Promote a culture of continuous feedback, accountability and career growth.
• Coordinate with business units to address performance‑related concerns, including those involving Global Services Center personnel.
• Contribute to employee engagement, well‑being and organisational development initiatives.

Required profile

• Bachelor’s degree in Psychology, Human Resources, Industrial Relations or a related field.
• 3–5 years of progressive experience in performance management, talent management or a related HR function.
• Strong knowledge of the full performance management cycle, including goal setting, reviews, calibration, development planning, probationary and regularisation processes.
• Experience administering performance management systems and programmes across diverse employee groups.
• Ability to apply HR principles, employment laws and best practices.
• Excellent communication skills and ability to interpret and convey policies and procedures.

Required skills