Patient Enrollment Specialist

About the role

The Patient Enrollment Specialist is the first point of contact in the patient acquisition funnel. Working from an outbound sales perspective, you will call patients who have received introductory communications, explain the client’s value proposition, address any concerns, and obtain consent for enrollment.

Key responsibilities

• Dial assigned segments of the eligibility roster, following a defined call cadence and maximum attempt policy.
• Leave compliant voicemails when patients are unavailable.
• Deliver the client‑approved script and talking points to convey the value proposition.
• Identify and address patient objections using the provided rebuttal framework.
• Verify basic eligibility details (e.g., Medicare coverage, medication count) and update outdated roster information.
• Secure electronic consent and accurately capture all required intake fields in the CRM.
• Set expectations for the next steps and hand off the registered patient to the Onboarding team.

Required profile

• Strong verbal communication and objection‑handling abilities.
• Detail‑oriented with a focus on accurate data entry.
• Comfortable working with outbound call scripts and adhering to call cadence.
• Ability to work independently while meeting conversion targets.

Required skills

What we offer

• Opportunity to work with a technology‑driven, global company.
• Full‑time position in a collaborative call‑center environment.