OTC Senior Manager

About the role

IBM Consulting is seeking an experienced OTC Senior Manager to lead and optimise the end‑to‑end order‑to‑cash (OTC) process for its clients. The role will ensure smooth order management, invoicing, credit, collections and dispute resolution while maintaining compliance and high customer satisfaction.

Key responsibilities

• Oversee the complete OTC cycle, including order entry, fulfillment, invoicing, credit assessment, cash application and dispute handling.
• Collaborate with sales, logistics and supply‑chain teams to resolve order discrepancies and improve process efficiency.
• Lead the development and execution of operational strategies, set performance targets and monitor service level agreements.
• Manage client interactions, conduct governance meetings, prepare agendas and present performance reports.
• Identify potential risks or process slippages early, propose solutions and drive corrective actions.
• Support transition and stabilisation phases for new or changed processes.

Required profile

• Proven experience managing order‑to‑cash processes in a consulting or large‑enterprise environment.
• Strong analytical mindset with the ability to make data‑driven decisions.
• Excellent communication and stakeholder‑management skills.
• Ability to work under pressure and meet tight SLAs.

Required skills