Operations Site Lead Manager – Davao

About the role

The Operations Site Lead Manager will lead PwC’s Davao Delivery Hub, overseeing all site operations, people management and governance. This senior role ensures seamless delivery standards, a strong employee experience and alignment with Manila leadership.

Key responsibilities

• Lead day‑to‑day operations of the Davao Delivery Hub and drive continuous improvement.
• Foster an inclusive, high‑performing culture and act as the primary escalation point for employee concerns.
• Oversee site administration, facilities, security, IT and finance coordination to ensure operational readiness.
• Partner with Human Capital on onboarding, workforce planning and employee relations.
• Build strong partnerships with Delivery Leads, Operations Managers and senior leadership, providing regular performance and risk updates.
• Support the hub’s growth, standardisation and future managed‑service capabilities.

Required profile

• Bachelor’s degree in Business, Management, Human Resources, Industrial Engineering, Psychology or a related field.
• 8+ years of experience in operations, shared services, BPO, managed services or corporate operations.
• 4–5 years in a senior leadership role managing large teams or site operations.
• Proven track record of leading operational excellence and employee engagement.

Required skills