Operations Generalist I

About the role

The Operations Generalist I will provide essential support throughout the exhibition cycle, ensuring smooth pre‑show administration and on‑site execution for all team members. This role works closely with conference logistics, program management and multiple internal functions to deliver high‑quality exhibitions.

Key responsibilities

• Check stand plans against event regulations and maintain the stand‑check system.
• Update online show manuals, manage show email inboxes and handle general correspondence.
• Maintain exhibitor lists, distribute floor‑plans and stand plots.
• Liaise with third‑party vendors (AV, catering, signage, furniture, health & safety, IT, temporary staff) and chase service order forms, certificates and insurance documents.
• Set up and manage Smartsheet workspaces, supplier order trackers and health‑and‑safety files.
• Coordinate meeting‑room bookings and venue requirements with the show team.
• Use e‑marketing, website management tools and Salesforce.com to support sales entries, quotations, invoices and barter processes.
• Manage exhibitor services such as badges, zone credentials and post‑shipping logistics.

Required profile

• Proactive, inquisitive and eager to improve processes.
• Enjoys solving puzzles and can ask for help when needed.
• Comfortable handling multiple projects, tight deadlines and demanding partners.
• Strong attention to detail and ability to work collaboratively across functions.

Required skills

• Competent use of an e‑marketing tool.
• Website management tool proficiency.
• Salesforce.com experience.
• Smartsheet or similar workflow management platform.