Operations Director - BFSI
Alorica · Metro Manila
Job description
About the role
Alorica is seeking an Operations Director to lead its call centre dedicated to the Banking, Financial Services and Insurance (BFSI) vertical in Metro Manila. The role focuses on driving operational excellence and optimizing overall performance of the service team.
Key responsibilities
- Lead the call centre serving the BFSI vertical.
- Drive operational excellence across all service functions.
- Optimize performance metrics and service quality.
Required profile
- Proven leadership experience in call‑centre operations.
- Strong understanding of the BFSI sector.
Required skills
What we offer
- Competitive compensation package.
- Opportunities for career growth.
- Health and insurance coverage.
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Published 1 week ago
Expires 1 month from now
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Alorica
Metro Manila
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