Onboarding Specialist (Remote, Philippines)

About the role

The Onboarding Specialist ensures that every new customer location is correctly set up and activated after camera installation. Working remotely from the Philippines, you will coordinate with customers and internal teams to verify data, resolve issues, and guarantee a smooth hand‑over to the monitoring team.

Key responsibilities

• Verify camera installations, market reports, transaction data, and location configurations.
• Identify, resolve, and, when necessary, escalate onboarding problems.
• Follow established onboarding timelines and maintain accurate records.
• Provide regular status updates to stakeholders.
• Collaborate with customers and internal teams to address onboarding concerns.
• Confirm that each location meets all activation requirements before monitoring begins.
• Suggest and implement process improvements to reduce errors and delays.

Required profile

• Excellent verbal and written English communication.
• Strong problem‑solving and data‑entry abilities.
• Full‑time availability (40 hours/week) aligned with U.S. Eastern Time.

Required skills

• Google Sheets
• Data analysis

What we offer

• Competitive hourly rate of USD 2.0.
• Opportunity to work in an AI‑driven startup focused on loss‑prevention.
• Remote work with a global, impact‑oriented team.