Office Manager & Customer Service Coordinator

About the role

This position combines office management with customer service and order coordination, ensuring smooth daily operations and accurate order processing for grocery retail customers.

Key responsibilities

• Receive and enter purchase orders into the Plex ERP system, confirm details with customers, and coordinate production verification.
• Prepare fulfillment reports, schedule pickups/deliveries, and act as the primary contact for customer inquiries and order updates.
• Manage office supplies, vendor relationships, and support internal communication across production, logistics, and management teams.
• Collaborate with operations, supply chain, and finance to maintain order accuracy and identify process improvements.

Required profile

• 2‑5 years of experience in office management, customer service, or administration, preferably in food manufacturing, CPG, or logistics.
• Detail‑oriented, proactive, and able to manage multiple priorities efficiently.
• Strong verbal and written communication skills and a collaborative team mindset.

Required skills

• Proficiency with ERP systems, specifically Plex.
• Experience using Microsoft Office suite.
• Familiarity with EDI/SPS Commerce portals.

What we offer

• Free lunch, fruits, snacks, and drinks.
• On‑site gym with professional instructor, weekly fitness activities and annual challenge with cash prizes.
• Weekly engagement activities with prizes up to 3,000 PHP.
• Free upskilling academy, state‑of‑the‑art facilities, and amenities such as sleeping quarters, game area, chat room, and shower room.