Executive Concierge Team Lead

About the role

Join the PwC Acceleration Center in Manila as an Executive Concierge Team Lead, overseeing concierge and administrative support for senior leaders. You will manage complex schedules, travel arrangements, and confidential communications while guiding junior team members.

Key responsibilities

• Manage executive concierge activities, including calendar coordination, meeting logistics, and confidential correspondence.
• Coordinate business travel, itineraries, and on‑site support for senior leaders and visitors.
• Prioritize competing requests, adjust schedules, and prepare meeting materials and follow‑up actions.
• Track action items, deadlines, and service requests, maintaining organized workflows.
• Analyze service patterns, identify recurring issues, and recommend process improvements.
• Interpret performance data and KPI reports to support operational decisions.
• Mentor and onboard junior team members, providing feedback and knowledge sharing.
• Handle sensitive information with discretion and build trusted relationships with executives and stakeholders.

Required profile

• At least a Bachelor’s degree.
• Minimum 4 years of experience in executive support or concierge services.
• Fluent oral and written English.

Required skills

• Experience in calendar management and executive travel coordination.
• Strong analytical thinking for data interpretation and performance trend analysis.
• Ability to produce KPI reports and perform performance analysis.
• Excellent communication and stakeholder management across internal groups.
• Leadership skills to guide, motivate, and support team members.