NOC Technician – 24/7 IT Service Desk (UK Shift)

About the role

We are looking for a punctual NOC Technician to join a UK‑based client’s global IT service desk. The role is fully remote, operates on a 24/7 schedule and supports users across Europe and the United States.

Key responsibilities

• Monitor alerts from NOC and SOC platforms and escalate incidents according to SLA.
• Perform user administration tasks such as account provisioning, mailbox management, file‑permission changes and application access.
• Resolve tickets within defined response times and maintain accurate documentation.
• Coordinate with vendors and follow standardized escalation procedures.
• Collaborate with a distributed team of service‑desk engineers and senior technical staff.

Required profile

• Strong English communication skills and a reliable home office setup.
• Experience working in NOC/SOC environments supporting US or UK clients.
• Ability to handle high‑volume ticket queues and strict time discipline.
• Availability to work full‑time on a 24/7 shift schedule.

Required skills

• Active Directory
• Microsoft 365
• Duo Mobile
• Okta
• Familiarity with Monday.com, Oddo, BreezeAway or Fractal (optional)

What we offer

• Competitive net salary of PHP 105,000‑115,000 per month.
• Full‑time remote contract with a reputable global recruiting firm.
• Opportunities for ongoing training and career development.