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Microsoft 365 Technical Lead

Tap Growth ai · Muntinlupa

Hybrid Senior 🇬🇧 English
Microsoft 365 Microsoft Intune PowerShell

Job description

About the role

We are looking for a Microsoft 365 Technical Lead to drive adoption and support of Microsoft 365 solutions across our organization. The role combines technical expertise with leadership to ensure high‑quality service delivery and continuous improvement.

Key responsibilities

  • Deliver and oversee the Global Network Service Line Support, ensuring quality, performance, SLA adherence and proper documentation.
  • Monitor, analyze and evaluate operational performance of customer support, generate indicators and propose action plans.
  • Maintain compliance with SLA and KPI targets.
  • Develop and maintain PowerShell automation scripts to streamline processes.
  • Lead L2/L3 technical support activities and resolve major incidents.
  • Drive continuous‑improvement initiatives and automation programs.

Required profile

  • 5‑7 years of experience in IT Infrastructure or End‑User Computing.
  • At least 5 years of hands‑on experience with Microsoft 365 technologies.
  • Minimum 3 years managing Microsoft Intune deployments.
  • Strong knowledge of Cisco networking products.
  • Proven ability to collaborate with cross‑functional teams.

Required skills

  • Microsoft 365
  • Microsoft Intune
  • PowerShell scripting
  • Cisco network products

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Published 2 months ago

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