Manager, Office & Communications

About the role

The Manager, Office & Communications oversees daily workplace operations and internal communications for two site locations in Cebu. This hands‑on leader ensures a safe, efficient, and welcoming environment while keeping employees informed and engaged through proactive communication and emergency readiness.

Key responsibilities

• Orchestrate third‑party service providers (facilities, janitorial, security, utilities, IT) to meet global standards and KPIs.
• Chair the Crisis Management Team and own the development, testing, and execution of site‑wide Business Continuity Plans.
• Maintain audit‑readiness and compliance with local labor, fire safety, and environmental regulations; oversee the Safety Officer function.
• Design and lead the internal communications strategy, partnering with HR on engagement campaigns, town halls, and crisis messaging.
• Manage leadership meeting cadence, ensuring agendas align with strategic priorities and tracking action items.
• Act as proxy for the Site Director in internal and external engagements, handling critical stakeholder relationships.
• Direct the Facilities and Events OPEX budget, negotiate with vendors, and drive working‑capital improvements.

Required profile

• Bachelor’s degree in Business Administration, Operations, Management, Communications, Public Relations or related field.
• Minimum five years of experience in facilities, administration, or workplace management.
• Strong executive communication skills, both written and verbal.
• Proven ability to influence and collaborate with senior leadership and cross‑functional teams.
• Experience with business continuity planning and crisis management.
• Expertise in contract management, SLA/KPI definition, and conducting quarterly business reviews.
• Preferred experience in a BPO or shared‑services environment.

Required skills