Loyalty Program and Community Manager (Anime Jewelry Brand)

About the role

We are seeking an anime‑loving Loyalty Program and Community Manager to deepen customer engagement, boost repeat purchases, and turn fans into long‑term community members. You will own the loyalty and community experience across Discord, Shopify loyalty tools, and other customer engagement initiatives.

Key responsibilities

• Manage and grow our Discord community with a focus on fan engagement and brand connection.
• Build and optimise loyalty and rewards programs using Shopify apps such as Rivo, Recharge, and Skio.
• Develop community initiatives that encourage repeat purchases and long‑term participation.
• Create loyalty mechanics tied to anime fandom culture, collectibles, and exclusive items.
• Coordinate updates around product launches, future plans, and community‑based exchange programs.
• Work with subscription and retention tools to improve customer lifetime value.
• Monitor loyalty metrics, engagement trends, and community feedback to refine retention strategies.
• Plan and execute fan engagement campaigns, events, giveaways, polls, and exclusive member experiences.
• Respond to community questions in a warm, brand‑aligned manner.

Required profile

• Experience with Shopify loyalty or subscription apps (Rivo, Recharge, Skio).
• Background in e‑commerce or direct‑to‑consumer brands.
• Proven track record running ambassador or referral programs.
• Familiarity with collectible product communities or subscription‑box businesses.
• Basic analytics or reporting experience related to retention and loyalty.

Required skills

• Rivo
• Recharge
• Skio
• Shopify
• Discord community management
• Analytics/reporting tools

What we offer

• Fully remote work
• Performance‑based pay raises and bonuses