Learning and Development Trainer

About the role

We are seeking a passionate Learning and Development Trainer to lead onboarding, refresher, and continuous learning programs for our operations team. The role focuses on facilitating engaging classroom and virtual sessions, identifying skill gaps, and supporting employee performance in a fast‑paced environment.

Key responsibilities

• Conduct onboarding and refresher training sessions for new and existing employees.
• Facilitate interactive classroom and virtual training programs.
• Support upskilling initiatives and knowledge‑enhancement activities.
• Identify learning gaps and recommend coaching or additional training.
• Create and update training materials, guides, presentations, and e‑learning content.
• Monitor trainee progress, provide feedback, and conduct post‑training assessments.
• Track training effectiveness and ensure documentation aligns with operational requirements.
• Collaborate with Operations, QA, and HR teams to meet business goals.
• Participate in calibration sessions and team meetings as needed.

Required profile

• At least 1 year of experience in Training, Learning & Development, Coaching, or a related role.
• Experience facilitating training sessions in a BPO, shared services, or similar environment.
• Strong communication and presentation abilities.
• Willingness to work predominantly day‑shift hours and be fully onsite at the Wilcon IT Hub.

Required skills