Lead Technical Trainer – Dayshift (Tarlac)

About the role

Sutherland is seeking a Lead Technical Trainer to design, deliver and oversee training programs for Customer Service Consultants on a dayshift in Tarlac. The role focuses on new‑hire onboarding, skill development and performance coaching to ensure high‑quality service for Australian customers.

Key responsibilities

• Develop and facilitate training sessions for new hires and existing consultants, covering customer service skills, client products and processes.
• Coach consultants to listen, empathise and resolve customer issues, driving measurable improvements in program performance.
• Analyse performance data, identify training needs (TNI) and create targeted learning interventions.
• Collaborate with a supportive team to maintain a consistent and engaging learning environment.

Required profile

• Graduate of any four‑year degree program or diploma holder.
• Minimum 1 year experience in a similar training capacity.
• B2 level English proficiency.
• Understanding of Australian customer culture, references and slang.
• Typing speed of at least 30 WPM with 85 % accuracy.
• Extroverted personality with strong interpersonal skills.

Required skills

• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Typing (30 WPM, 85 % accuracy).