Lead Associate - Operations (Travel Booking)

About the role

WNS Global Services, part of Capgemini, is hiring a Lead Associate for its Operations team in Quezon City. The role delivers end-to-end customer service for travel bookings, advising clients on fares, routing and travel requirements while keeping a high standard of quality and attention to detail.

Key responsibilities

• Deliver excellent end-to-end customer service with a professional and enthusiastic demeanor.
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information.
• Use creative thinking and problem-solving to find the best options for air, rail, car and hotel arrangements.
• Maintain a strong focus on quality and attention to detail, anticipating and mitigating potential problems.
• Follow company standards on tool use, accuracy, attendance and process workflow.
• Work well under pressure, adapt quickly to change and go above and beyond to make every interaction memorable.

Required profile

• At least 2 years of college completed.
• At least 3 years of relevant experience handling GDS travel operations.
• Experience using a GDS tool such as Sabre, Amadeus or Galileo.
• Experience handling corporate travel accounts is an advantage.

What we offer

• A structured career path and growing team with internal progression opportunities.
• A safe work environment.
• Free HMO coverage from day 1, including your domestic partner.
• Skills training opportunities and paid leaves.
• Annual appraisal.