Corporate Travel Support

About the role

WNS, part of Capgemini, is hiring a Corporate Travel Support professional in Quezon City. The role manages daily operations so that customers are satisfied and client goals are met, acting as a ticketing subject matter expert and supervising a team of L2 resources handling complex itineraries. It is a full-time position.

Key responsibilities

• Manage daily operations to ensure customer satisfaction and meet client goals and requirements.
• Act as ticketing SME to assist the team or intervene as needed.
• Handle a team of L2 resources trained on complex itineraries.
• Ensure the team achieves the KPIs and SLAs of the process.

Required profile

• Experience in corporate travel accounts.
• Management experience of at least 2 to 5 years in corporate travel or GDS experience, depending on the role.
• Ability to speak and write fluent English and to lead conference calls.
• Good analytical and conflict management skills.
• Able to supervise a team, conduct administrative functions and produce dashboards and reports in Excel and presentation formats.
• Must be willing to work 100% onsite at the Bridgetowne site.

Required skills

• Expertise in GDS platforms such as Sabre and Amadeus.
• Team leadership and supervision.
• Dashboards and reports in Excel and presentation formats.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from Day 1, including dependents.
• Skills training and paid leaves.