L1 Technical Support Representative

About the role

Join NCR Voyix’s Technical Assistance Center in Cebu as a Level 1 Support Representative. You will be the first point of contact for customers, troubleshooting POS devices and ensuring smooth operation of retail and hospitality solutions.

Key responsibilities

• Provide Level 1 technical troubleshooting for POS devices and supported equipment.
• Diagnose issues remotely, deliver accurate solutions, and dispatch field technicians when needed.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Document all activities in the incident tracking system and follow Remote Incident Management processes.
• Escalate incidents according to established paths and contribute to knowledge articles.

Required profile

• 1–2 years of experience in technical support or a similar role.
• Strong communication and customer‑service skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem‑solving ability.
• Ability to learn and apply new technical knowledge through training.

Required skills

• Level 1 troubleshooting of POS devices.
• Remote diagnostic tools and incident management systems.