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IT Technical Support

Redbin Philippines · Gumaca

🇬🇧 English

Job description

About the role

The IT Technical Support professional provides first‑line assistance for hardware and software issues, ensuring smooth daily operations. You will work closely with the IT team to maintain infrastructure, improve system performance, and uphold security standards.

Key responsibilities

  • Diagnose and resolve hardware and software problems reported by end‑users.
  • Assist in the implementation, configuration, and maintenance of IT infrastructure components.
  • Collaborate with team members to optimize system performance and strengthen security measures.
  • Monitor network and system performance to guarantee operational efficiency.
  • Document technical procedures, create user guides, and keep knowledge bases up to date.

Required profile

  • Strong problem‑solving abilities and attention to detail.
  • Effective communication skills for interacting with users and team members.
  • Ability to work independently and as part of a collaborative IT team.

Required skills

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    Published 3 months ago

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    Redbin Philippines

    Gumaca