IT Operations Technician

About the role

Cavista is looking for an experienced IT Operations Technician to provide Tier II support and hands‑on technical assistance across the organization. You will work on‑site, troubleshooting hardware, software, network and application issues while ensuring system stability and security.

Key responsibilities

• Provide Tier II support for escalated service‑desk tickets covering hardware, software, network and application problems.
• Deliver on‑site technical support for desktops, laptops, printers, mobile devices and other IT equipment.
• Perform system administration tasks such as user account management, permissions, group‑policy updates and patching.
• Manage and support Active Directory and Azure Active Directory environments, including provisioning and access control.
• Support Microsoft 365, Azure cloud services and enterprise applications.
• Maintain IT infrastructure, including servers, networks and security systems, following best‑practice security guidelines.
• Execute system updates, patches and software installations to ensure security and efficiency.
• Assist with IT projects such as system upgrades, migrations and deployments.
• Document troubleshooting steps, configurations and solutions in the knowledge base.
• Maintain IT asset inventory and track hardware/software lifecycle.
• Provide user training on IT systems, security protocols and best practices.
• Mentor Tier I technicians and help resolve complex issues.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• 5+ years of experience in IT operations, help‑desk or system administration.
• Strong knowledge of Microsoft Windows environments and endpoint management.
• Solid understanding of networking fundamentals (TCP/IP).

Required skills

• Microsoft Windows
• Active Directory
• Azure Active Directory
• Microsoft 365 / Office 365
• Azure cloud services
• Endpoint management tools
• TCP/IP networking
• Server administration
• Patch management
• Group Policy
• Hardware support (desktops, laptops, printers, mobile devices)
• Role‑based access control
• Endpoint security