IT Level 2 Administrator – Remote

About the role

RemoteVA PH is looking for a skilled IT Level 2 Administrator with strong communication abilities. The role involves troubleshooting and supporting a wide range of IT systems to ensure smooth daily operations and robust security.

Key responsibilities

• Provide Level 2 support and troubleshooting for Windows workstations and servers.
• Manage Hyper‑V environments, including backups and system recovery.
• Configure, maintain, and troubleshoot SonicWALL firewalls and basic networking issues.
• Administer Active Directory and Office 365 for user management and permissions.
• Oversee email security filtering to protect against phishing and spam.
• Deploy, update, and maintain antivirus software for endpoint security.
• Work with Duo for multi‑factor authentication and Google Workspace for collaboration.
• Handle DNS configurations and related support tasks.

Required profile

• Proven experience in a Level 2 IT support role or similar.
• Strong knowledge of Windows workstations, Windows Server, and Office 365.
• Hands‑on experience with Hyper‑V, SonicWALL, and Active Directory.
• Proficiency in basic networking, email security, and DNS configurations.
• Familiarity with Google Workspace and Duo MFA solutions.
• Excellent problem‑solving, attention to detail, and communication skills.

Required skills

• Windows workstations
• Windows Server
• Office 365
• Hyper‑V
• SonicWALL
• Active Directory
• Basic networking
• Email security filtering
• DNS configuration
• Duo multi‑factor authentication
• Google Workspace
• Antivirus software deployment

What we offer

• Full‑time schedule (9 AM‑5 PM EST) with remote work.
• Salary of USD 700 per month.