Invoice to Cash Specialist I – Collections (Night Shift)

About the role

Join Johnson & Johnson's Global Finance team as an Invoice to Cash Specialist I, handling collections and dispute management for high‑volume customer portfolios on a night shift.

Key responsibilities

• Execute end‑to‑end collections and dispute processing, including reminders, follow‑ups, dunning, and payment reconciliation.
• Monitor overdue balances, payment trends, and customer responses using dashboards and reports.
• Handle incoming calls, address issues, and resolve routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions and non‑standard scenarios according to defined guidelines.
• Support continuous improvement by identifying recurring process or system issues.

Required profile

• Bachelor’s degree in Accounting, Finance or related field (1‑3 years relevant experience preferred).
• Basic understanding of AR processes, invoice‑to‑cash cycle, and compliance requirements.

Required skills

• Strong customer engagement and negotiation abilities.
• Analytical and problem‑solving skills with attention to detail.
• Excellent verbal and written English communication.
• Ability to work effectively in a team, manage priorities and operate with urgency.
• Experience with ERP systems (preferred) and automation tools.