Invoice to Cash Manager (PG30) - Credit Management & Reporting

About the role

Johnson & Johnson Global Finance is hiring an Invoice to Cash Manager (PG30) in Taguig, Philippines, within the Global Services Finance team's Invoice to Cash process area. The manager leads end-to-end Credit Management and Reporting & Analytics, covering credit risk, credit governance, order release, portfolio exposure, reporting strategy, analytics and performance insights across Cash Application, Collections, Disputes and Credit Management. The role reports to the Senior I2C Manager.

Key responsibilities

• Lead and oversee Credit Management and I2C Reporting & Analytics operations, meeting service levels, performance targets and governance requirements.
• Establish and maintain credit policies, risk frameworks, reporting standards, KPIs, dashboards and performance measures.
• Manage customer credit risk, portfolio exposure, credit limits and order release, balancing growth, working capital and risk.
• Serve as escalation point for complex credit decisions, high-risk exposures, reporting exceptions and operational issues.
• Deliver accurate, timely performance, financial and risk insights and lead period-end reporting, executive reviews, forecasting and trend analysis.
• Ensure data integrity, reporting consistency and compliance with internal controls, audits and governance.
• Partner with Commercial, Finance, Customer Service, Supply Chain and Technology teams, and monitor operational performance and capacity.
• Drive continuous improvement through standardization, automation, digitization and analytics adoption.
• Talent management: lead, coach and develop the team, set performance expectations, close capability gaps and build a succession pipeline.
• Act as a trusted business partner: lead governance forums, business reviews and risk discussions, advise on customer risk and business opportunities, and influence decisions with data-driven insights.
• Champion innovation: sponsor continuous improvement initiatives, adopt new tools and automation, and contribute to regional collections strategy and playbooks.

Required profile

• Bachelor's degree, preferably in Accounting, Finance or a related discipline; CPA, CMA, MBA or similar certifications preferred.
• 8-10 years of progressive experience, preferably in Finance, Invoice-to-Cash or Credit Management.
• 4-7 years of people management experience, including leading senior contributors and team leads, and managing multiple teams or cluster-level operations.
• Experience in a shared services, BPO or multinational environment is an advantage.
• Willingness to work shifts (e.g., mid-shift or night-shift) and onsite, with possible temporary hybrid setup.
• Foreign language beyond English is a plus.

Required skills

• Credit risk management, financial analysis and financial reporting.
• Strong business acumen, stakeholder management and excellent written and spoken English.
• Leadership, coaching, performance management and talent development.