Internal IT Support Technician

About the role

We are seeking a full‑time remote Internal IT Support Technician to provide hands‑on technical assistance to approximately 100 end users across the organization. The role focuses on ensuring systems, devices, and business applications run smoothly within a Microsoft 365 hybrid environment.

Key responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
• Troubleshoot PCs, laptops, printers, Microsoft Teams Phone System, mobile devices, and remote‑access tools.
• Support Microsoft 365 applications, Windows operating systems, and standard internal business applications.
• Assist with user provisioning, de‑provisioning, password resets, and access management in Active Directory and Microsoft 365.
• Set up and configure new workstations, peripherals, and software for onboarding employees.
• Support remote users through ConnectWise and Ninja.
• Maintain accurate documentation of support requests, resolutions, inventory, and IT assets via Jira Service Desk.
• Assist with endpoint security, device management, and workstation deployment processes.
• Collaborate with the broader IT team on projects and continuous‑improvement initiatives.
• Follow IT security and compliance best practices to maintain a stable and secure environment.

Required profile

• Minimum 3 years experience in IT support, help desk, or technical support.
• Strong service orientation and technical curiosity.
• Comfortable supporting both onsite and remote users.
• Ability to work 8 AM – 5 PM EST.
• Located in the Philippines.

Required skills

• Microsoft 365
• Windows operating systems
• Active Directory (on‑prem and Azure AD)
• ConnectWise
• Ninja
• Jira Service Desk
• Microsoft Teams Phone System
• Meraki VPN/Firewall
• SentinelOne endpoint security
• Intune & Autopilot
• Sage X3 ERP (supported by internal resources)